Store Policies

1. Terms of Use

By using this website, you agree to the following terms:

• You may not use my products for illegal purposes.

• Prices, product descriptions, and availability may change without notice.

• I reserve the right to refuse service to anyone.

• All content (art, designs, images) on this site is the property of The Flora Collection and may not be copied or used without permission.

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2. Privacy Policy

I respect your privacy and am committed to protecting your personal information.

• What I collect: I collect your name, email, shipping address, and payment details to process orders.

• How I use it: Your information is used only for order processing, customer support, and marketing (if you opt in).

• Third-party services: Payments are securely processed via iKhokha, PayPal or Paystack. I do not store your credit card details.

• Your rights: You can request access to your personal data or ask for its removal at any time.

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3. Shipping & Delivery Policy

• Processing Time: Orders are processed within 5 business days.

• Shipping Times:

  • South Africa: 1 - 3 business days

  • International: 1 - 3 weeks (depending on location)

• Tracking: A tracking number will be emailed once your order is shipped.

• Delays: Shipping delays caused by customs, weather, or courier issues are beyond our control.

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4. Refund & Return Policy

I want you to love your order! If you are unsatisfied, please review my return policy below:

• Returns: Accepted within 30 days of delivery.

• Eligibility: Items must be unused, in original packaging.

• Refunds: Once I receive the returned item, I will process your refund within 4 business days.

• Exchanges: If you received a damaged or incorrect item, please contact me within 30 days for a replacement.

• Non-Returnable Items: Customized/personalized items are final sale unless defective.

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Need Help?

If you have any questions, reach out to me at thefloracollection@gmail.com.